Frequently Asked Questions (FAQ)

A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

Read more about what is a home warranty.

It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

With an LHG home warranty, when a covered item needs repair, simply follow these steps:

• File a claim online or call.
• After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
• After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
• If everything checks out, the contractor will then repair or replace the item in question.
• Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.

Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

Homeowners insurance provides coverage if theft or natural disaster hits.

Once you sign up for an LHG policy, you will receive an email with instructions on how to register your account that will include your username and password.

Once your coverage kicks in, schedule a request online any time HERE. You can also dial 833-LHGUARD (866) 396-5837 for your request.

You can check any job’s status by logging into your account HERE.

If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.

We work with licensed contractors in your area who have been regularly evaluated by customers to meet our high standards.

We offer an array of home warranty plans to cover the most important systems and appliances in your home. Click HERE for an overview of our plans and to see which appliances we cover. You can also check out a sample contract HERE.

Yes, there are some limitations to what a home warranty plan can cover. Home warranties cover breakdowns that occur due to normal wear and tear. For example, if a fan in your AC unit breaks due to natural use, LHG would cover the replacement. However, if that AC was broken from human misuse or a natural event, it would not fall under our coverage.

No, it doesn’t. You can get an LHG warranty plan no matter the age of your appliances.

You can start requesting service after 30-60 days depending on the coverage you purchase. If you purchased your plan while buying your home, ask your agent about whether or not we start coverage on the day the escrow closes.

Yes. Unlike most home warranty plans, HVAC Guard covers pre-existing conditions. If your HVAC system has an issue that was already present when your plan began, you're still protected. No home inspection or maintenance records are required.

No. With HVAC Guard, your coverage begins as soon as your plan is active.

No. HVAC Guard covers ducted electric central air conditioning up to 5-ton capacity. Window air conditioners, ductless mini splits, and electric wall units are excluded.

We replace it, up to the coverage limits in your contract.

LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

Yes, you can cancel at any time. Any applicable refund will be calculated in accordance with Section J of your policy. To cancel, simply log in to your online customer portal and navigate to the Policy Details tab, where you’ll see a Cancel Coverage link. If you prefer, you can also cancel by calling us at (866) 489-2214 or emailing accounts@libertyhomeguard.com.

No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.