Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Discover Why Liberty Home Guard is the Nation's Most Trusted Home Warranty Provider – Read Our Reviews.

Hello, It's been an amazing journey working with Liberty Home Guard, and I truly appreciate the collaboration we've had so far. I am hopeful that we will continue to maintain and grow our strong partn...
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- ADVANCE PROPERTY SERVICE, Technician, January 26, 2025
Rose, Christie, Bryant and Abigale was very helpful and knowledgeable with all the company policies thanks rose and Abigail-you guys are wonderful I really appreciate it keep up the great work happy h...
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- Basil E, Technician, January 24, 2025
I was completely impressed with the professionalism and customer service skills of Rose Riveras thank you for the support!
- Maria L, Homeowner, January 23, 2025
The technician was on time very professional explained what he was doing a great experience. 
- Michael C, Homeowner, January 23, 2025
I want to take a moment to highlight the outstanding customer service I received from Rose in the accounts payable department at Liberty Home Warranty. She was incredibly professional, patient, and we...
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- Prosper N, Technician, January 22, 2025
Had question about payment,, Bradley Lopez walked me through process and made it extremely easy.
- Southern Appliance, Technician, January 22, 2025
Eduardo was very professional and helpful in getting our claim initiated, processing an updated credit card number, and informing us of "next steps". We are very grateful for Liberty's great customer ...
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- Mark L, Homeowner, January 22, 2025
This is the best insurance company and they have helped us in every way.
- R&R Properties, Technician, January 21, 2025
Filing a claim was such a simple process and I was assigned a technician for repair immediately. I did have an issue trying to complete my claim using my phone but the browser was seamless.  ...
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- Davis C, Homeowner, January 21, 2025
On several occasions, I have had the pleasure of calling in for assistance and interacting with Karen Acosta. Each time, she has proven to be an incredible help, patiently and thoroughly answering all...
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- Debra C, Technician, January 20, 2025
Christi Salcedo is always helpful, thank you! 
- Jonathan, Realtor, January 20, 2025
I’m leaving a review of my experience signing up with liberty home guard. My sales person was Freddy, he was friendly and flexible, and helped me figure out a plan and payment structure that worked ...
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- Lawton J, Homeowner, January 19, 2025
I am very impressed with Liberty Home Guard, thankfully I've only needed to put in a claim twice in almost three years, each time, from the initial contact to fixing the problem, they were on top of i...
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- Dorothy L, Homeowner, January 16, 2025
The he was really couteous, took the time and called me back withing the hour to let me know that the job is completed and the customer is satisfied.
- Joseph F, Technician, January 14, 2025
Liberty is incredibly well-organized when it comes to assigning work orders to contacting authorizations for approval etc. The Liberty Software is user-friendly and makes it easy for me to communicate...
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- Freeze Temp, Technician, January 14, 2025
It's amazing. I'm loving it. it works great.
- Victor A, Homeowner, January 13, 2025
Christi Salcedo She was amazing wry helpful thank you so much
- Don C, Homeowner, January 13, 2025
Nai Ulloa was very helpful with helping me understand the process of how to get my heat pump fixed!! She was very knowledgeable.
- Laura F, Homeowner, January 12, 2025
I have made three claims with Liberty and all have gone well; I always expect it to be a pain because most insurance is, but Liberty is easy to deal with and reasonable about providing approvals. I wo...
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- Janna C, Homeowner, January 12, 2025
Gave specific instructions and information on my claim and even looked up an additional claim and gave the status of that claim as well.
- Tod N, Homeowner, January 10, 2025
I was contacted by Emily following my recent purchase of the LHG warranty in regard to any questions or concerns I may have. She was super friendly and answered every question I had in detail. I'm hap...
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- Joe T, Realtor, January 8, 2025
I have 8 properties with Liberty covered for past year.  They are absolutely the best home warranty on the market.  I tried 6 other companies and they are nothing but a sham.  Always lo...
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- Basman S, Realtor, January 6, 2025
I just want to say Thank you Abby Reyes  for your dedication to your job, it makes our job as a vendor easier, you were very helpful in helping us navigate the claim and coordinating with the ten...
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- Millie, Technician, January 6, 2025
I had the pleasure of speaking with Mishelle Bruno yesterday and she was very professional, patient, knowledgeable about her job, gave me detailed information about my plan and courteous. She is just ...
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- Dee Dee Burks, Homeowner, January 6, 2025
Very punctual. Great communication. Always answers calls. Thank you Liberty Home Guard!!
- Lee G, Realtor, January 5, 2025
I've had the pleasure of working with Ronald at Liberty Home Guard as my account manager, and I couldn't be more impressed. Ronald is professional, knowledgeable, and always goes above and beyond to e...
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- Emily F, Homeowner, January 5, 2025
Mel was excellent helping me navigate through my options and ultimately setting up my home warranty.  Great experience and would highly recommend! Thank you
- Brittany B, Homeowner, January 5, 2025
This was my first claim with LHG. I went on the app, filed the claim, and was quickly assigned a plumbing company for next day appt.  The tech showed up within the allotted time frame, diagnosed ...
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- Neyda, Homeowner, January 3, 2025
Grey was absolutely a breath of fresh air.  She was very knowledgeable and easy to work with.  She asked clear questions that I was able to answer.  She is an asset to your company. &nb...
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- Pam F, Technician, January 2, 2025
They will try to help you the best they can. Fair price and excellent service , Adam helped me with all my questions and had solutions for all of them.
- Mario L, Homeowner, January 1, 2025
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

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Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • How do I set up an account online?

    Once you sign up for an LHG policy, you will receive an email with instructions on how to register your account that will include your username and password.

  • How do I request service?

    Once your coverage kicks in, schedule a request online any time HERE. You can also dial 833-LHGUARD (866) 396-5837 for your request.

    You can check any job’s status by logging into your account HERE.

  • What if my covered item can’t be fixed?

    If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.

  • Who will LHG send to my house?

    We work with licensed contractors in your area who have been regularly evaluated by customers to meet our high standards.

  • My issue wasn’t fixed. Can the contractor come back?

    Of course. Simply re-request the service online or by phone. All work done with our service providers comes with a 60-day workmanship guarantee, so if the issue isn’t resolved, we’ll send a service provider back to you, at no charge.

  • How to cancel my Liberty Home Guard policy?

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com. 

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

Liberty Home Guard
Need help?

Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958